Returns & Refund Policy
Last Updated: November 2025
At Sakura, we take pride in delivering high-quality rice processed using advanced Japanese milling systems, strict quality checks, and FSSAI-certified standards.
To ensure fairness and transparency, we have outlined our return and refund policies below.
1. Eligibility for Returns
We accept quality-related returns only.
Customers may request a return if:
- The rice quality does not match the agreed specifications
- There is contamination, moisture imbalance, or damage attributable to manufacturing
- Packaging is compromised at the time of delivery
- Product mismatch (wrong variety or batch delivered)
Returns are not accepted for:
- Issues caused due to improper storage after delivery
- Delay in usage leading to spoilage
- Minor natural variations in grain size or colour
- Orders below the minimum order quantity (MOQ 50 tons)
2. Return Window
Quality-based return requests must be raised within 7 days from the date of delivery.
After 7 days, the product is considered accepted and non-returnable.
3. How to Request a Return
To initiate a return, the buyer must provide:
- Invoice or delivery receipt
- Batch number
- Photographs or video proof of the issue
- Details of storage conditions (if required for assessment)
All claims must be emailed to: kalpatarumk@gmail.com
or communicated via phone: +91 9900151989
4. Quality Verification Process
Once a return request is submitted, our quality team will:
- Review evidence submitted by the buyer
- Conduct internal batch verification in our in-house testing laboratory
- Evaluate parameters such as moisture level, purity, grain strength, microbial safety
- Validate the claim against our 5-stage quality control process
(paddy testing → milling → polishing → sorting → packaging)
If the claim is approved, the return/refund process begins immediately.
5. Refund Policy
Refunds are issued only after:
- The returned goods reach our facility, OR
- The quality claim is verified and approved by the QA team
Refunds are processed through the original payment method or direct bank transfer as agreed.
Non-refundable situations:
- Incorrect storage by the buyer
- Product deterioration after delivery due to moisture exposure
- Partial returns of bulk orders unless agreed in writing
- Orders below MOQ
6. Replacement Policy
If preferred, buyers may opt for:
- Replacement of the same variety, or
- Adjustment in the next consignment
Replacement is subject to availability in the mill at the time of request.
7. Shipping & Return Logistics
For approved returns:
- Return freight will be mutually agreed upon depending on the issue
- Domestic return pickups are arranged within 1–3 working days
- Export-related returns follow trade and customs regulations
(Export delivery window: 2–3 weeks)
8. Bulk Orders & Distributor Policy
Because Sakura supplies through:
- Broker-driven networks
- Wholesalers
- Institutional bulk buyers
Return agreements may differ based on the nature of the contract, delivery region, and product specifications mentioned in the purchase order.
9. No Guarantee for Third-Party Handling
Sakura is not responsible for damages caused by:
- Third-party transporters not arranged by us
- Warehousing delays
- Mishandling during unloading at buyer’s premises
- Storage in non-hygienic or moisture-prone facilities
10. Changes to This Policy
Sri Kesari Agro Industries reserves the right to update or modify this policy at any time.
The updated version will always be available on our website.
Continued purchases indicate acceptance of the revised policy.
11. Contact Us
For all return or refund queries:
Sri Kesari Agro Industries
Sy No 43/1, R G Road, Navanagar Marlanhalli,
Karatagi–583229, Koppal, Karnataka
Phone: +91 9900151989
Email: kalpatarumk@gmail.com